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Pensions Officer

Job Description

Pension Officer
37 Hours per week
Pay Rate - £8.97

3 Month Contract

Job Description

To assist Senior Pensions Officer in the provision of an effective service, processing all pension information accurately and on time. Ensuring all Statutory, Organisational and Client requirements are met in accordance with the NHS Pension Scheme rules. Assist in providing an information service to individual employees and Management to assist in their decision making to ensure correct benefits and costing is achieved for the individuals concerned. Delivering customer service and the required results to support Key Performance Indicators by maintaining and standardizing the following responsibilities. Dealing with confidential personal information. The main purpose of this role would initially be in the data cleansing/error handling section of the NHS Pension Scheme.

Responsibilities/Accountabilities


* Provide information and relevant documentation to NHS Pensions utilising Pensions Online where appropriate
* Provide information and relevant documentation when requested by all clients
* Provide payroll with the relevant pension information to process the payroll on a timely basis
* Responsible for dealing effectively with enquiries from clients both internal and external, by telephone, mail, email or in person, at all times conveying a professional and efficient attitude following customer service standards
* Achieving standards set within the Service Level Agreements and Key Performance Indicators for all clients
* Health and Safety around own environment
* Supporting NHS Shared Business Services, Line Manager and the Pension Team as necessary
* General office administration, including stationery, post and photocopying. Filing all documentation as necessary and maintaining the files
* Respond to general enquiries from NHS Pensions relating to clients
* Ad hoc tasks deemed appropriate to level


Job Specific Qualifications

* GSCE level A - C, English and Mathematics essential


Job Specific Competencies

* Business and Technical Awareness
* Setting High Standards/Attention to Detail
* Team working
* Effective Communication
* Accountability


Evidence of Operating at an Individual/ Operational/ Strategic Level in all competencies and at a Operational/Strategic level in some. (delete as necessary)

* Leadership
* Business and Technical Awareness
* Future Orientation
* Setting High Standards
* Team working
* Effective Communication
* Accountability
* Change Orientation


Essential Skills Experience and Knowledge


* Good communication skills at all levels.
* Able to work within a team
* Show initiative and awareness
* GSCE level A - C, English and Mathematics essential
* Ability to prioritize and organize own work to meet deadlines
* Attention to detail to ensure accuracy of tasks
* Have good PC skills
* Suitable experience in an office environment


Desirable Skills Experience and Knowledge


* Two years' experience of working within a payroll, pensions or financial environment
* Able to resolve pension enquiries or escalate when necessary
* Competent in interpreting figures and information held on payroll for pension purposes
* Demonstrate understanding of the NHS Pension Scheme Rules and Regulations

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