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Personal Customer Advisor

  • Location:

    Ipswich, Suffolk

  • Sector:

    Contact Centre

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Alexandra

  • Contact email:

    [email protected]

  • Job ref:

    LIV/625890_1648879302

  • Published:

    about 2 months ago

  • Expiry date:

    5/04/2022

  • Startdate:

    25/04/22

Job Description

Do you class yourself as an experienced customer advisor that can deliver exceptional customer service? Would you like work for a four generation family run company dedicated to the provision of care products throughout the UK?
Working with a company that has multiple sites across the UK and great head office location in Liverpool you will be working at the site based in Ipswich, where you will be part of the Customer Care team responsible for speaking to CCG`s, nurse professionals, GP surgeries and patients that require appliances or medication.
**This is a role that requires attention to detail and assertiveness**
Benefits of the role include:
" A competitive basic salary to be discussed at interview depending on experience.
" Working hours of 0900-1700 on a Monday to Friday
" Free on-site car parking facilities / local public transport links.
" Pensions and healthcare scheme.
" Holiday allowance scheme.
Day to Day duties include -
" Manage workload to ensure prescriptions for customer deliveries are received in line with agreed timescales
" Negotiate when required and ensure no stock is written off, through effective retrieval of both Electronic and Paper prescriptions
" Complete all calls in line with our quality monitoring process
" Handle IB telephony queries (patients/ GP surgeries and medical professionals)
" Data entry (which may include ordering of medication)
" Meet individual daily targets as set by the business
" Flexible to change in order to meet business needs
" Work within regulatory and GDPR requirements

In order to apply for this role you must have the following experience/background -

" 1-2 year experience in a customer service background understanding the importance of delivering a high quality service
" Have the ability to work to targets/KPI`s with a consistent approach
" Be able to adapt to a fast working environment with change
" Use appropriate questioning and listening techniques
" Be a team player

If you fit the above criteria, please apply directly and to speed up your application, complete our pre-registration link on http://registrations.brookstreet.co.uk/full-registration.aspx

If you require any further information on the role, please contact Alex at or call 07483 939 722

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