Personal Dealer Dealing Team
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Location:
Coventry
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Sector:
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Job type:
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Salary:
Up to £22000 per annum
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Contact:
Annie
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Contact email:
coventry.web@brookstreet.co.uk
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Job ref:
COV/16204_1563461420
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Published:
almost 5 years ago
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Expiry date:
17/08/2019
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Startdate:
25/06/19
Job Description
Dealing Team- £22000
JOB DESCRIPTION
I am recruiting for a Sales Executive for a global leading company that specialises in foreign exchange. Based just outside Coventry City Centre you will join a growing and dynamic business that offer excellent benefits and long-term career goals.
JOB ROLE
You will be part of the dealing sales team who are the customers` first point of contact, providing an expert telephone sales dealing service and account management. You will be responsible for providing a slick onboarding journey for customers across all of our products and services. You will also lead by example providing a positive and pro-active working environment for the current team.
THE COMPANY
My client are an award-winning foreign exchange specialist that have offices on a global basis; year on year they have gone from strength to strength and are continuously growing. They offer in-depth knowledge and training into foreign exchange with real career development.
TYPICAL DAILY JOB DUTIES - WHAT WILL YOU BE RESPONSIBLE FOR?
- Maintaining a team of high achievers through a culture of winning
- Using key KPIs and performance metrics to measure and improve
- Working closely with the Operations Manager to continually improve the serviced offered
- Collaborating with colleagues across departments to ensure customer payments are sent as expected, and queries are dealt with efficiently
- Building client relationships to help maximise trade strike rates and to prolong the client life-cycle
PERSON SPECIFICATION
- Demonstrable achievement in a team leadership role
- Experience in a telephone-based sales environment
- Customer service experience within a multichannel environment (e.g. telephone, email, face to face)
- Clear written and verbal communication skills
- Excellent listener
- Good organisational skills notably prioritisation
- Strong numerical skills
- IT literate, good with word processing, spreadsheet and email packages
- Excellent attention to detail
DESIRABLE
- Customer portfolio management
- Understanding of the mechanism of financial markets, payments, and demonstrable awareness of the foreign exchange market
- Understanding of digital customer service delivery
- Experience dealing in foreign exchange markets - desirable
HOURS OF WORK
07:30 - 4:30pm or 08:30 - 5:30pm or 11 or 8pm or 12 - 9pm Monday to Friday
SALARY AND BENEFITS
- A basic salary up £22000 plus bonus
- Access to top brand vouchers e.g. retail, leisure, family, holidays
- Annual leave entitlement in excess of statutory entitlement rising with length of service
- BUPA for eligible roles
- Childcare vouchers
- Employee assistance programme
- Life Assurance
- Membership of the Company`s Group Pension Plan
- Ride-to-work scheme
- Voluntary Group Income Protection scheme
NEXT STAGE
There will be a personality and maths test, which everybody must complete, once completed you will be invited in for a formal face to face interview to discuss your skills and experience in more detail.
If you fit the person specifics and meet the above criteria please send a copy of your CV
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