Job Description

Do you have a strong experience with Administration? Would you like to work with a leading healthcare company at their head office in the Liverpool city centre?

If so, this could be the perfect role for you. Working at the client`s head office, you will be joining the company on a permanent basis, you will be expected to maintain a high level of customer service dealing with all process changes to existing policies and handle queries from brokers and direct customers.

Benefits for this role include:
A salary of £21,074 per annum
Working hours of 0900-1700, Mon-Fri. (HYBRID WORKING AFTER 6 MONTHS)
Local public transport link and car parking facilities.
State of the art office facilities in a Liverpool city central location.

Day to day duties will include:
Send out and process payroll deduction, direct debits and application forms
Liaise with finance team processing downgrades
Liaise with company contacts/brokers to resolve queries using we-mail and the telephone
Liaise with policy holders to resolve queries using e-mail and telephone
Assist with Data Import Team with APIs queries and imports to ensure Service Levels are met
Maintain the quality of the main database and ensure it is kept up to date
Handle inbound emails/calls regarding membership data and process any changes in a timely manner
Update spreadsheets and databases for any new business/amendments to policies and produce relevant documentation
Organise distributions of policy schedules
Provide reports and spreadsheets as required
Fulfil additional tasks, as assigned by your Team Leader, to meet the needs of the business

In order to apply for this role, you MUST have the following skills and experience

Ideally 1-2 years in a customer service and administrative focused role.
Comfortable liaising with clients or customers across a wide range of communication (telephone, live chat and e-mails).

If you fit the above criteria, please apply directly and to speed up your application, complete our pre-registration link on http://registrations.brookstreet.co.uk/full-registration.aspx
If you require any further information, please e-mail Alex on