Job Description

Do you want to work for a well-established company who will help you grow?
Can you speak fluent in more than 1 language??
Then this could be the opportunity for you!

Brook Street are currently recruiting on behalf of a multi-brand provider of information technology solutions to business, government, education and health-care customers. Their hardware and software can be found across an impressive 250,000 companies worldwide.

You will be supporting a new and very exciting Government contract and we are looking for candidates with exceptional customer service experience to join the team as a Service Desk Analyst.

Salary: £11.00 per hour
Hours: Monday to Sunday - 7am-9pm
Your rota is done 3 months in advance with some weekends off too!!

Company bonuses
" 33 days holiday
" Parking on site
" Large canteen/downtime area
" On a bus route
" Great working environment
" Progression through different support line levels if desired

Your role will involve but not limited to:
" You would be regularly updating the ticket incidents logged on the Incident Management system and provide the customers with updates to their ticket progress and ensure the ticket is resolved for them.
" You will escalate incidents where a first-time fix is not possible to the 2nd line support.
" You will monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact, and escalation where necessary.

If this role sounds like you, please apply now or pop Clare a quick call on 07483 458787 to go through a few finer details.

I will respond to applications within 1 working day.