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Process Assistant

Job Description

Brook Street's Bristol based client is looking for someone to be responsible for defined core administrative, operational and/or technical activities within a section or department.
You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues, or circumstances, and referring any unusual or non-routine situations to others.

Your Responsibilities
Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
Process work to the defined level of quality.
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
To schedule and prioritise allocated work daily.
Distribute information and when required, work to the other team members or groups.
Maintain and update information held on a data base or manually.
Support line management on any additional admin when required.
Liaise with internal/external clients.
Maintain records for audit purposes.
Ensure deadlines are met.


Your Skills
Attention to detail.
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high-quality customer service in a professional manner, creating trust and confidence.
Excellent communicator.
Effective team player, who constantly displays commitment and flexibility.
Assimilates and applies policies and procedures consistently.
Accurate and timely delivery of tasks.
Effective problem solver.
Excellent organisational skills.
Attention to detail in record keeping.
Numerate.
Ability to navigate around and understand use of relevant systems.

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