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Process Assistant

  • Location:

    Blackpool, Lancashire

  • Sector:

    Financial Services

  • Job type:


  • Salary:

    Up to £8.75 per hour

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


  • Startdate:

    30/01/19 11:53:04

Job Description

Overpayments Administrator
Location: Blackpool
Duration:6 Month

Role Overview
SSCL have a new oppertunity for an administrator to join their Salary overpayment/Staff Debt Team.
You will be covering a variety of case management/debt recovery activities within the Record to Report Team, based within the Government

Key Responsibilities

- Contribute to the delivery of a high quality Finance Service to multiple clients
- Managing payroll over-payments and Staff Debt services with sensitivity, often involving the management of complex and personal information with integrity
- Management of staff debt services
- Liaise confidently with internal stakeholders/colleagues to ensure cases are brought to a satisfactory conclusion
- Resolve queries and escalate accordingly
- Maintain records for audit purposes
- Support line management with any additional tasks as and when required

Essential Skills

- Excellent communication skills and experience of being able to deal with the management of casework, queries and policy issues, leading to the resolution of exceptions.
- Ability to work to strict deadlines and follow detailed policy documents
- Excellent organisational skills, with attention to detail, accuracy and good problem solving skills
- Experience of dealing with difficult conversations
- Effective team player and work equally as well on their own
- Experience of providing a high quality customer service, which creates confidence and trust

Desirable Skills

- Experience of working within a finance based environment.
- MS Excel skills and experience of other MS products, such as Access
- Experience of Oracle
- Experience of working with teams across multiple sites
- Good negotiating/decision making skills
- Experience of staff debt and/or overpayments case management, some form of debt collection experience would be useful.
- Basic experience of payroll

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