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Process Assistant

  • Location:

    Sheffield, South Yorkshire

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £9.62 per hour

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    24 days ago

  • Expiry date:


  • Startdate:


Job Description

An exciting opportunity has risen with our client based in Sheffield for a process assistant to join them on a temporary ongoing basis, working 9-5 Monday to Friday at £9.62 per hour.

Our client is the UK's leading provider in business services to the NHS, including finance and accounting. As a process assistant you will be assisting in the transaction processing services to one or multiple clients.

Key Responsibilities

  • Process work in line with policies and procedures - this could be via calls, emails, queries or processing transactions
  • Process work to a high standard
  • Resolve queries and escalate as necessary
  • To schedule and prioritise allocated work on a daily basis
  • Distribute information and when required, work to the other team members or groups
  • Maintain and update information held on a data base or manually
  • Support line management on any additional admin when required
  • Liaise with internal/external clients
  • Print/post data/reports/invoices daily
  • Maintain records for audit purposes
  • Ensure deadlines are met

Essential Skills

  • Able to work in a team or other structured environment.
  • Delivers a high quality customer service in a professional manner, creating trust and confidence
  • Assimilates and applies policies and procedures consistently
  • Accurate and timely delivery of tasks
  • Attention to detail in record keeping

Desirable Skills

  • Able to follow process
  • Numerate
  • Ability to navigate around and understand use of relevant systems

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