Job Description

An exciting opportunity has risen with our client based in Sheffield for a process assistant to join them on a temporary ongoing basis, working 9-5 Monday to Friday at £9.62 per hour.

Our client is the UK's leading provider in business services to the NHS, including finance and accounting. As a process assistant you will be assisting in the transaction processing services to one or multiple clients.

Key Responsibilities

• Process work in line with policies and procedures - this could be via calls, emails, queries or processing transactions
• Process work to a high standard
• Resolve queries and escalate as necessary
• To schedule and prioritise allocated work on a daily basis
• Distribute information and when required, work to the other team members or groups
• Maintain and update information held on a data base or manually
• Support line management on any additional admin when required
• Liaise with internal/external clients
• Print/post data/reports/invoices daily
• Maintain records for audit purposes
• Ensure deadlines are met

Essential Skills

• Able to work in a team or other structured environment.
• Delivers a high quality customer service in a professional manner, creating trust and confidence
• Assimilates and applies policies and procedures consistently
• Accurate and timely delivery of tasks
• Attention to detail in record keeping

Desirable Skills

• Able to follow process
• Numerate
• Ability to navigate around and understand use of relevant systems