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Process Assistant

Job Description

Hours: 37.5 per week
Working Hours: Monday-Friday, 9.00am-5.00pm, with flexibility
Pay: £9.49
Contract length: 6 months
Location: Monks Cross (York)

As a Process Assistant you will be responsible for administering applications, requests and customer service for grants and levies for a large Government organisation.

Every team is different, and you will become an expert in your area. The role has a large amount of variety on day-to-day basis, distributing your time between administration and customer support by phone, email and web chat.

Essential Skills
o Excellent communication skills and experience of being able to deal with the management of casework, queries and policy issues, leading to the resolution of exceptions.
o Ability to work to strict deadlines and follow detailed policy documents
o Excellent organisational skills, with attention to detail, accuracy and good problem solving skills
o Experience of dealing with difficult conversations
o Effective team player and work equally as well on their own
o Experience of providing a high-quality customer service, which creates confidence and trust

Desirable Skills
o Experience of working within a finance-based environment.
o MS Excel skills and experience of other MS products, such as Access
o Experience of Oracle
o Experience of working with teams across multiple sites
o Good negotiating/decision making skills

Please call Ollie or Arran on 01904 628741 or email if you wish to discuss the role in more detail.

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