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Process Assistant

Job Description

We are currently recruiting for multiple full time Process Assistant positions based in the Guildford area with parking available and a couple minute walk from Guildford station. This is working for a Government sector and is a 6 month contract.

The hourly rate is £9.62, you will need to be flexible as this role is shift work varying between 8am - 8pm however will be on average 7.5hr working days.

The duties will include -

- To assist in the provision of transaction processing services to one or a number of clients.
- To be responsible for defined core administrative, operational and/or technical activities within a section or department.
- You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non-routine situations to others.

Key Responsibilities:

- Process work in line with agreed procedures, business rules or scripts.
- Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
- Learn the procedures and understand parameters of producing a quality output.
- Process work to the defined level of quality.
- Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
- To schedule and prioritise allocated work on a daily basis.
- Distribute information and when required, work to the other team members or groups.
- Identify and suggest areas of improvement.
- Maintain and update information held on a data base or manually.
- Support line management on any additional admin when required.
- Liaise with internal/external clients.
- Print/post data/reports/invoices daily.
- Maintain records for audit purposes.
- Ensure deadlines are met.

Essential Skills:

- Attention to detail
- Able to work in a team or other structured environment.
- Articulate and able to maintain good relationships with colleagues and clients.
- Delivers a high quality customer service in a professional manner, creating trust and confidence;
- Excellent communicator;
- Effective team player, who constantly displays commitment and flexibility;
- Assimilates and applies policies and procedures consistently;
- Accurate and timely delivery of tasks;
- Effective problem solver;
- Excellent organisational skills;
- Attention to detail in record keeping.

Desirable Skills:

- Able to follow processes
- Numerate.
- Ability to navigate around and understand use of relevant systems

There will be full training provided, starting on the 30th March approximately for 2 weeks with all travel expenses and hotels (if needed) expenses covered upfront.

This is an immediate position, therefore if this role is of interest to you, please apply today with a copy of your CV. If you have any further questions, please call the office on 01483 700500 and ask for Daniella La Sala.

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