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Process Assistant

Job Description

Process Assistant
Location: Leeds - Outskirts of the City
Hours: Monday - Saturday (37 hours a week, working hours between 08:00am - 18:00pm)
Pay: £9.62ph


This is a 6-month temporary position with the possibility of a further extension at the discretion of the business requirements. This however cannot be guaranteed.

Role Overview:
We are currently recruiting for a full time Process Assistant to join the Team with one of our clients based on the outskirts of Leeds City Centre.
The role will require the suitable candidate to assist in the provision of transaction processing services to one or a number of clients. You will be responsible for defined core administrative, operational and technical activities within a section or department.


Responsibilities include:
- Responding to routine queries, issues or circumstances and referring any unusual or non-routine situations to other departments
- Process work in line with agreed procedures, business rules or scripts
- Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions
- Learn the procedures and understand parameters of producing a quality output
- Process work to the defined level of quality
- Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate
- To schedule and prioritise allocated work
- Distribute information and when required, work to the other team members or groups
- Identify and suggest areas of improvement
- Maintain and update information held on a data base or manually
- Support line management on any additional admin when required
- Liaise with internal/external clients
- Print/post data/reports/invoices daily
- Maintain records for audit purposes
- Ensure deadlines are met


Essential Skills Required:
- Attention to detail
- Able to work in a team or other structured environment
- Articulate and able to maintain good relationships with colleagues and clients
- Delivers a high-quality customer service in a professional manner, creating trust and confidence;
- Excellent communicator;
- Effective team player, who constantly displays commitment and flexibility;
- Assimilates and applies policies and procedures consistently;
- Accurate and timely delivery of tasks;
- Effective problem solver;
- Excellent organisational skills;
- Attention to detail in record keeping
- Able to follow process
- Numerate.
- Ability to navigate around and understand use of relevant systems

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