Job Description

Are you looking for a new challenge?

Do you have experience in admin, retail or customer service?

Brook Street are recruiting for a process assistant to work in a fast-paced office environment for one of our largest public sector clients based in Newcastle Business Park. As a process assistant, you will be working with a close-nit team and will be responsible for the provision of transaction processing services to one or a number of clients.

In the role, you will be responsible for core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non-routine situations to others. The role will also involve processing applications; perform data entry tasks; upload documentation to the inhouse systems and work with various members of the public.

Liaise with internal/external clients.
Print/post data/reports/invoices daily.
UK visas - centre people coming in and renewing / requesting visas - some high-profile people (footballers) - heavy facing customer service.

A standout applicant will have:
- Great attention to detail
- Be able to work as part of a team
- Be organised and prioritise work on a daily basis
- Follow policies and procedures to a high standard
- Deliver high quality customer service
- Have good time management skills
- Have successful IT skills

This role is £9.62 per hour and based in Sunderland. The working hours are various shift patterns between 8am and 8pm Monday to Friday, with the exception of the occassional Saturday. (day off during the week you work a Saturday)

If you are interested, then submit your CV and apply.

Due to the high volume of candidates responding to our adverts we are not always able to provide feedback on your application. If you do not hear from us within the next five days, please assume you have been unsuccessful on this occasion, however, your details will be kept on file and you may be contacted about other opportunities.