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Process Assistant

  • Location:

    Guildford, Surrey

  • Sector:

    Admin & Secretarial

  • Job type:

    Temporary

  • Salary:

    Up to £9.62 per hour

  • Contact:

    Lauren

  • Contact email:

    southamptongov.branch@brookstreet.co.uk

  • Job ref:

    HL6996 UKVI_1607444034

  • Published:

    6 months ago

  • Duration:

    14/16/21

  • Expiry date:

    19/01/2021

  • Startdate:

    asap

Job Description

Brook Street are pleased to offer a long term temporary assignment with the UKVI as a process assistant. The role is full time, Monday - Friday paying £9.62 per hour.

Role Overview


To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non routine situations to others.

Key Responsibilities:


Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
Learn the procedures and understand parameters of producing a quality output.
Process work to the defined level of quality.
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
To schedule and prioritise allocated work on a daily basis.
Distribute information and when required, work to the other team members or groups.
Identify and suggest areas of improvement.
Maintain and update information held on a data base or manually.
Support line management on any additional admin when required.
Liaise with internal/external clients.
Print/post data/reports/invoices daily.
Maintain records for audit purposes.
Ensure deadlines are met.

Please APPLY NOW if you are interested in the role and would like to discuss further.

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