Process Assistant
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Location:
Glasgow
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Sector:
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Job type:
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Salary:
Up to £9.62 per hour
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Contact:
Edinburgh Brook Street
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Contact email:
edinburgh@brookstreet.co.uk
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Job ref:
HL9808_1612447562
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Published:
about 3 years ago
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Duration:
6 months
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Expiry date:
18/03/2021
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Startdate:
27/01/21
Job Description
Brook Street are recruiting for a Process Assistant on behalf of their esteemed public sector client in Glasgow.
Role Overview
This is a part time role.
Hours will be Mon-Fri, 4pm-8pm (20 hours per week).
Candidates will be part of a team providing a face-to-face service to customers during the application process.
To do this, we need individuals who excel at delivering excellent customer service, work effectively as a member of the team, excellent record keeping and a desire to go the extra mile.
* To capture and digitise information as part of a process
* Act as a first point of contact for customer queries
* Manage customer expectations, interact and display professionalism at all times.
* Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
* Take responsibility to ensure continuous improvement in customer service
* Provide clear and concise responses on service queries
* Manage difficult customers displaying professionalism at all times
* Utilise time appropriately, working efficiently at all times
* Manage incoming service complaints in line with procedure, ensuring escalated action to the complaints Manager is taken where a service complaint is received
Essential Skills
Attention to detail
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high quality customer service in a professional manner, creating trust and confidence;
Excellent communicator;
Effective team player, who constantly displays commitment and flexibility;
Assimilates and applies policies and procedures consistently;
Accurate and timely delivery of tasks;
Effective problem solver;
Excellent organisational skills;
Attention to detail in record keeping.
Desirable Skills
* Experience working in a visa application environment
* Working in a high volume processing environment.
All workers will be required to provide 3 years of references and be subject to a Disclosure clearance.
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