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Process Assistant

  • Location:

    Aberdeen, Scotland

  • Sector:

    Admin & Secretarial

  • Job type:


  • Salary:

    Up to £9.62 per hour

  • Contact:

    Edinburgh Brook Street

  • Contact email:

  • Job ref:


  • Published:

    about 2 months ago

  • Duration:

    6 months

  • Expiry date:


  • Startdate:


Job Description

Brook Street are recruiting for a Process Assistant on behalf of their esteemed public sector client in Aberdeen.

Role Overview

This is a part time role.
Hours will be - Monday, Tuesday, Wednesday and Saturday 9am -5.30pm (30 hours per week).
Candidates will be part of a team providing a face-to-face service to customers during the application process.
To do this, we need individuals who excel at delivering excellent customer service, work effectively as a member of the team, excellent record keeping and a desire to go the extra mile.

o To capture and digitise information as part of a process
o Act as a first point of contact for customer queries
o Manage customer expectations, interact and display professionalism at all times.
o Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
o Take responsibility to ensure continuous improvement in customer service
o Provide clear and concise responses on service queries
o Manage difficult customers displaying professionalism at all times
o Utilise time appropriately, working efficiently at all times
o Manage incoming service complaints in line with procedure, ensuring escalated action to the complaints Manager is taken where a service complaint is received

Essential Skills
Attention to detail
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high quality customer service in a professional manner, creating trust and confidence;
Excellent communicator;
Effective team player, who constantly displays commitment and flexibility;
Assimilates and applies policies and procedures consistently;
Accurate and timely delivery of tasks;
Effective problem solver;
Excellent organisational skills;
Attention to detail in record keeping.

Desirable Skills
o Experience working in a visa application environment
o Working in a high volume processing environment.

All workers will be required to provide 3 years of references and be subject to a Disclosure clearance.


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