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Process Assistant

  • Location:

    Glasgow, Scotland

  • Sector:

    Admin & Secretarial

  • Job type:


  • Salary:

    Up to £9.62 per hour

  • Contact:

    Edinburgh Brook Street

  • Contact email:

  • Job ref:


  • Published:

    25 days ago

  • Duration:

    6 months

  • Expiry date:


  • Startdate:


Job Description

Brook Street are recruiting for a Process Assistant on behalf of their esteemed public sector client in Glasgow.

This is a full time, temporary role.
Working hours 8am to 16.30 pm Monday to Saturday, if you work a Saturday, you will have a day off in the week
Glasgow City Centre

You will be part of a team providing a face-to-face service to customers during the application process.
To do this, we need individuals who excel at delivering excellent customer service, work effectively as a member of the team, excellent record keeping and a desire to go the extra mile.

  • To capture and digitise information as part of a process
  • Act as a first point of contact for customer queries
  • Manage customer expectations, interact and display professionalism at all times.
  • Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
  • Take responsibility to ensure continuous improvement in customer service
  • Provide clear and concise responses on service queries
  • Manage difficult situations displaying professionalism at all times
  • Utilise time appropriately, working efficiently at all times
  • Manage incoming service complaints in line with procedure, ensuring escalated action to the complaints Manager is taken where a service complaint is received
  • Essential Skills
  • Attention to detail
  • Able to work in a team or other structured environment.
  • Articulate and able to maintain good relationships with colleagues and clients
  • Delivers a high quality customer service in a professional manner, creating trust and confidence
  • Excellent communicator
  • Effective team player, who constantly displays commitment and flexibility
  • Assimilates and applies policies and procedures consistently
  • Accurate and timely delivery of tasks
  • Effective problem solver
  • Excellent organisational skills
  • Attention to detail in record keeping

Desirable Skills

  • Experience working in a visa application environment
  • Working in a high volume processing environment.

All workers will be required to provide 3 years of references and be subject to a Disclosure clearance.


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