Process Assistant
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Sector:
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Job type:
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Salary:
Up to £9.62 per hour
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Contact:
Abigail
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Contact email:
abigail.brown@brookstreet.co.uk
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Job ref:
HM3036_1619532563
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Published:
almost 3 years ago
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Expiry date:
8/06/2021
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Startdate:
ASAP
Job Description
Process Assistant
Pay Rate: 9.62
Location: Hull
Hours: Full Time (37.5)
Role Overview
To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non routine situations to others.
Key Responsibilities
- Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
- Learn the procedures and understand parameters of producing a quality output.
- Process work to the defined level of quality.
- Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
- To schedule and prioritise allocated work on a daily basis.
- Distribute information and when required, work to the other team members or groups.
- Identify and suggest areas of improvement.
- Maintain and update information held on a data base or manually.
- Support line management on any additional admin when required.
- Liaise with internal/external clients.
- Print/post data/reports/invoices daily.
- Maintain records for audit purposes.
- Ensure deadlines are met.
Essential Skills
- Attention to detail
- Able to work in a team or other structured environment.
- Articulate and able to maintain good relationships with colleagues and clients.
- Delivers a high quality customer service in a professional manner, creating trust and confidence;
- Excellent communicator;
- Effective team player, who constantly displays commitment and flexibility;
- Assimilates and applies policies and procedures consistently;
- Accurate and timely delivery of tasks;
- Effective problem solver;
- Excellent organisational skills;
- Attention to detail in record keeping.
THIS IS A TEMPORARY ROLE
A REFERENCES AND CRIMINAL RECORD CHECK WILL BE REQUIRED
DUE TO THE HIGH VOLUME OF APPLICATIONS WE RECEIVE IF YOU HAVE NOT BEEN CONTACTED WITHIN 7-10 DAYS PLEASE PRESUME YOU HAVE BEEN UNSUCCESSFUL
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