Excellent Long Term Temporary Public Sector Opportunity
Process Assistant - Cash Management
Are you looking to work in an established public sector organisation in Newport? If so then this role is for you!
Roles in this level carry out a range of defined core administrative, operational and/or technical activities within the Debt Management team. They work independently whilst reacting to changing circumstances. Roles at this level will provide a range of straightforward, routine services often as part of a team engaged in similar activities. They involve responding to routine queries, issues or circumstances and referring any unusual or non-routine situations to others.
Monitoring and chasing payment of outstanding debts within agreed Service Level Agreements.
Ensure disputes are recorded accurately and timely.
Monitor the allocation of cash and on account funds including refunds.
Ensure Direct Debit Collections are managed in accordance with the Direct Debit Scheme and BACS Standards.
Process Direct Debit Transactions including customer Bank Details.
Monitor the Universal Work Queue & Functional Mailboxes, prioritising and allocating tasks accordingly.
Process data entry/Oracle updates following receipt of Generic Service Requests (GSR) or forms from internal customers.
Set up and amendment of Oracle functionality within the AR module including customer information, statement cycles, dunning letters & invoices.
Escalation and resolution of customer / key stakeholder queries.
To assist in the production of weekly / monthly / ad hoc management information reports according to timetables / requests.
Ensure process documentation is accurate and continually updated to reflect current processes.
Provide advice and guidance with regards to the full end to end Order to Cash process to both internal and external customers / stakeholders.
Support and assist implementation of new Customers / Service Lines as required.
Promoting the delivery of a high quality service to all external customers, and internal customers/stakeholders.
Providing a strong customer service focus at all times.
Proactively support the culture of continuous improvement supporting initiatives within Finance Services.
As a term of your employment you may be required to undertake such other duties and/or times of work as may reasonably be required of you, commensurate with your grade or general level of responsibility within the organisation, at your place of work or based at any other establishment.
Monday to Friday between core hours of 8am & 6pm 37.5 Hours Per Week
Hourly rate £9.00 p/h
Excellent working facilities - free parking, subsidised canteen and cafe
Send your CV now - this is an excellent opportunity