Job Description

Our client is recruiting for a number of long term temporary evening process assistants.

Shift timings are Monday - Thursday 4-10pm and Friday 3.30-10pm, with an hourly rate of £9.75 per hour.

This role will be working from home, will full IT kit delivery until it is safe to return to the office, which is based in Celtic Springs Business Park, Newport.

Job Description

Role Overview

To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non routine situations to others.

Key Responsibilities

Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
Learn the procedures and understand parameters of producing a quality output.
Process work to the defined level of quality.
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
To schedule and prioritise allocated work on a daily basis.
Distribute information and when required, work to the other team members or groups.
Identify and suggest areas of improvement.
Maintain and update information held on a data base or manually.
Support line management on any additional admin when required.
Liaise with internal/external clients.
Maintain records for audit purposes.
Ensure Deadlines are met

Essential Skills
Attention to detail
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high quality customer service in a professional manner, creating trust and confidence;
Excellent communicator;
Effective team player, who constantly displays commitment and flexibility;
Assimilates and applies policies and procedures consistently;
Accurate and timely delivery of tasks;
Effective problem solver;
Excellent organisational skills;
Attention to detail in record keeping.
Experience of office working / customer service

Desirable Skills
Able to follow process
Numerate.
Ability to navigate around and understand use of relevant systems
Knowledge of Microsoft Office / Excel / Word an advantage
Experience of office working / customer service

This role will require SC clearance.

Please upload your CV here now, or email with your CV in Word format with the subject 'Process Assistant Evenings'.