Process Assistant - Full time
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Location:
Manchester
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Sector:
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Job type:
-
Salary:
Up to £9.90 per hour
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Contact:
Manchester CL
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Contact email:
ManchesterCL1.web@brookstreet.co.uk
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Job ref:
HP5047_1650450456
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Published:
about 2 years ago
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Expiry date:
1/06/2022
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Startdate:
ASAP
Job Description
My government client is looking for a process assistant to join them in their busy offices in Manchester City Centre. This is a full time role typically working Monday-Friday 08.00-16.00 with Saturdays 09.00-17.30 on a rota basis, there may also occasionally be some evening cover until 20.00.
Role Overview:
To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non routine situations to others.
Key Responsibilities:
Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
Learn the procedures and understand parameters of producing a quality output.
Process work to the defined level of quality.
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
To schedule and prioritise allocated work on a daily basis.
Distribute information and when required, work to the other team members or groups.
Identify and suggest areas of improvement.
Maintain and update information held on a data base or manually.
Support line management on any additional admin when required.
Liaise with internal/external clients.
Print/post data/reports/invoices daily.
Maintain records for audit purposes.
Ensure deadlines are met.
Essential Skills:
Attention to detail
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high quality customer service in a professional manner, creating trust and confidence;
Excellent communicator;
Effective team player, who constantly displays commitment and flexibility;
Assimilates and applies policies and procedures consistently;
Accurate and timely delivery of tasks;
Effective problem solver;
Excellent organisational skills;
Attention to detail in record keeping.
Desirable Skills:
Able to follow process
Numerate.
Ability to navigate around and understand use of relevant systems
The successful candidate will be required to undergo a basic DBS application and provide three years worth of references.
If this sounds like the role for you then please apply online with an up to date CV.
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