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Process Assistant - Liverpool

  • Location:

    Liverpool, Merseyside

  • Sector:

    Customer Service

  • Job type:

    Temporary

  • Salary:

    Up to £9.90 per hour

  • Contact:

    Manchester CL

  • Contact email:

    [email protected]

  • Job ref:

    HP5099/1_1650470522

  • Published:

    28 days ago

  • Expiry date:

    1/06/2022

  • Startdate:

    ASAP

Job Description

My government client is looking for a process assistant to join them in their busy offices in Liverpool. This is a full time role working Monday-Friday from 08.00-16.30.

Role Overview:
To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non routine situations to others.

Key Responsibilities:
Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
Learn the procedures and understand parameters of producing a quality output.
Process work to the defined level of quality.
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
To schedule and prioritise allocated work on a daily basis.
Distribute information and when required, work to the other team members or groups.
Identify and suggest areas of improvement.
Maintain and update information held on a data base or manually.
Support line management on any additional admin when required.
Liaise with internal/external clients.
Print/post data/reports/invoices daily.
Maintain records for audit purposes.
Ensure deadlines are met.

Essential Skills:
Attention to detail
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high quality customer service in a professional manner, creating trust and confidence;
Excellent communicator;
Effective team player, who constantly displays commitment and flexibility;
Assimilates and applies policies and procedures consistently;
Accurate and timely delivery of tasks;
Effective problem solver;
Excellent organisational skills;
Attention to detail in record keeping.


Desirable Skills:
Able to follow process
Numerate.
Ability to navigate around and understand use of relevant systems

The successful candidate will be required to undergo a basic DBS application and provide three years worth of references.

If this sounds like the role for you then please apply online with an up to date CV.

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