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Process Assistant - Monday to Friday Evenings

  • Location:

    Bath, Somerset

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £9.62 per hour

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    3 months ago

  • Expiry date:


  • Startdate:

    28/01/21 17:22:52

Job Description

Brook Street are recruiting on behalf of a Public Sector client based in Bath Central; we have 3 roles available for customer service focused individuals on a temporary 6 months basis with a potential to continue. This is a part time role, working Monday to Friday 530pm to 9pm.

As a successful candidate, you will be working as part of a team providing a face-to-face service to customers during an application process; ensuring each and every customer has a fantastic customer experience. This will initially be for six month period, with the possibility of being extended.

Please be assured that you will be working in a COVID safe environment.

Key responsibilities:
- To capture and digitise information as part of a process
- Act as a first point of contact for customer queries
- Manage customer expectations, interact and display professionalism at all times.
- Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
- Take responsibility to ensure continuous improvement in customer service
- Provide clear and concise responses on service queries
- Manage difficult customers displaying professionalism at all times
- Utilise time appropriately, working efficiently at all times
- Manage incoming service complaints in line with procedure, ensuring escalated action to the complaints Manager is taken where a service complaint is received

Essential skills:
- Experience of working in a customer facing role including resolving customer queries and issues
- Excellent communication skills, both verbal and written
- Good Microsoft IT skills, including Word, Excel, Outlook
- Proven organisational and planning skills
- Excellent team player, who displays commitment and flexibility.
- Articulate & able to develop good working relationships with colleagues & clients

Please note, for this role you will be required to work Monday to Friday from 530pm to 9pm with flexibility required by the candidate. This role will be offering a pay rate of £9.62p/h. For this role, you must be a UK passport holder or hold Indefinite Leave to Remain in the UK as well as willing to make payment for a basic disclosure which Brook Street process through a fast tracking service. This payment is refunded back to you pending successful checks and completing four weeks in post.

Please apply for this role online. If you have any specific questions, please contact Brook Street Birmingham Branch.

We are expecting a high volume of applications for this role and may not be able to respond to all applicants.


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