Back to Search Results

Process Assistant - UKVI

  • Location:

    Leeds, West Yorkshire

  • Sector:

    Admin & Secretarial

  • Job type:


  • Salary:

    Up to £9.90 per hour

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    7 Months

  • Expiry date:


  • Startdate:


Job Description

UKVI - Process Assistant - Full Time

Location: Leeds City Centre - LS1
Salary: £9.90ph
Hours: (Mon-Fri) 8am - 4pm
Duration: 7 months

Brook Street are recruiting on behalf of our UKVI (home office) client based in Leeds City Centre; We have a role available for customer service focused individual. This is a Temporary position for 7 months but is likely to be extended!

The successful candidate will be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non-routine situations to others.

Please be assured that you will be working in a COVID safe environment, based in Leeds, LS1.

Key Responsibilities

  • Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
  • Providing face to face appointments for Visa Applications
  • Taking Biometrics for applicants, document scanning and submitting visa applications to be reviewed by caseworkers
  • Learn the procedures and understand parameters of producing a quality output.
  • Process work to the defined level of quality.
  • Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
  • To schedule and prioritise allocated work on a daily basis.
  • Distribute information and when required, work to the other team members or groups.
  • Identify and suggest areas of improvement.
  • Maintain and update information held on a data base or manually.
  • Support line management on any additional admin when required.
  • Liaise with internal/external clients.
  • Print/post data/reports/invoices daily.
  • Maintain records for audit purposes.
  • Ensure deadlines are met.

Essential skills:

  • Experience of working in a customer facing role including resolving customer queries and issues
  • Excellent communication skills, both verbal and written
  • Good Microsoft IT skills, including Word, Excel, Outlook
  • Proven organisational and planning skills
  • Excellent team player, who displays commitment and flexibility.
  • Articulate & able to develop good working relationships with colleagues & clients

*Please note working for UKVI will require you to have photographic ID. This can be a Full-length Birth Certificate supported by a driving or provisional licence in your current address OR an in-date passport*


Looking for a job? Register your CV now


Looking to recruit? Find the perfect hire

Upload Job

Want a career at Brook Street? Join our team

Join Now