Job Description

Process Officer

Location: Sheffield

Pay: £9.74 p/h

Hours: 37, Monday-Friday (flexible timings)

Role Overview

To provide a transaction processing service to one or several clients, delivering specialist services which involve the choice and application of diverse processes, systems and techniques or for supervising staff.

Key Responsibilities

• Advise and mentor process assistants and handle more complex pieces of work.
• Train and coach new members.
• Undertake quality assurance for the team's work within own area of expertise and provide feedback to the team.
• Provide ongoing maintenance and update of procedures and flow of information to process assistants.
• Keep own knowledge of procedures up to date.
• Run reports, extract data and analyse the data, as the service requires, often using spreadsheets and statistical techniques
• Measure performance of the process assistants and feedback to operations management in own area.
• Respond to, and resolve queries, acting as appropriate and identify any preventative measures.
• Support line manager and team members (training/coaching) as required.
• Update/maintain manual or data base records.
• Input data accurately.
• Prioritise workloads.
• Provide admin support as required.
• Ensure that agreed timescales are adhered to.
• Comply with regulatory requirements where applicable.

Essential Skills

• Numerate and able to process complex data
• Good spreadsheet and Word skills
• Very good interpersonal skills
• Able to use initiative and exercise sound judgement
• Articulate and able to develop good working relationships with colleagues and clients
• Able to coach and mentor junior members of a team

THIS IS A TEMPORARY ROLE

A REFERENCES AND CRIMINAL RECORD CHECK WILL BE REQUIRED

DUE TO THE HIGH VOLUME OF APPLICATIONS WE RECEIVE IF YOU HAVE NOT BEEN CONTACTED WITHIN 7-10 DAYS PLEASE PRESUME YOU HAVE BEEN UNSUCCESSFUL