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Process Team Leader

Job Description

Do you have managerial experience? Are you looking for a new challenge? Brook Street have an exciting Team Leader opportunity with a well established public sector organisation. If successful, duties will include:

-Managing a small team of three Process Assistants
-Communicating effectively with members of staff and also members of the public
-Ensuring the delivery of a transaction processing service to clients
-Schedule team work to required timescales and service levels
-Lead the planning implementation, in order to ensure the availability of required staff members
-Ensure that agreed processes, standards, timescales and quality requirements are adhered to
-Identify and manage improvements within own area
-Update and maintain database, system and documentation
-Comply with regulatory requirements where applicable
-Collect and provide statistical data and reports as required
-Working towards targets and KPI's

The successful candidate will demonstrate:

-Experience in leading a small team
-Expert understanding of relevant systems
-Highly developed user of Excel, Word and PowerPoint
-Excellent internal and external communication skills
-Ability to set and achieve performance targets and manage a small budget

This is a full time, temporary position initially for 6 months Monday to Friday various shifts between 8:00am until 8:00pm and every other Saturday. The role is to start as soon as possible and it is based at Newcastle Business Park. If you feel you have the skills and knowledge to fulfil this role, please feel free to submit your application.

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