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Process Team Leader

  • Location:

    Liverpool, Merseyside

  • Sector:

    Customer Service

  • Job type:

    Temporary

  • Salary:

    Up to £12.66 per hour

  • Contact:

    Manchester PSR Team

  • Contact email:

    ManchesterCL1.Branch@brookstreet.co.uk

  • Job ref:

    HL6998_1608207230

  • Published:

    3 months ago

  • Duration:

    6 months

  • Expiry date:

    28/01/2021

  • Startdate:

    ASAP

Job Description

My government client is looking for a Process Assistant Team Leader to join one of their busy offices in Liverpool city centre on a full time basis at 37.5 hours per week.

You will be working 5 days a week between the hours of Monday to Thursday 8am until 8pm, Friday to Saturday 9am until 5:30pm. Saturdays will be one in every 3/4 with a day off during the week.


Role Overview:

Supervise a team ensuring the delivery of a transaction processing service to clients. The process Team Leader will have good working knowledge of the developments in their area, and an awareness of its application within past and present client engagement enabling them to provide a 'Go To' expertise within the overall team.


You will also assist in the provision of transaction processing services to one or a number of clients. You will be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non routine situations to others.

Key Responsibilities:
* Process work in line with agreed procedures, business rules or scripts. Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
* Learn the procedures and understand parameters of producing a quality output.
* Process work to the defined level of quality.
* Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
* To schedule and prioritise allocated work on a daily basis.
* Distribute information and when required, work to the other team members or groups.
* Identify and suggest areas of improvement.
* Maintain and update information held on a data base or manually.
* Support line management on any additional admin when required.
* Liaise with internal/external clients.
* Print/post data/reports/invoices daily.
* Maintain records for audit purposes.
* Ensure deadlines are met.

Essential Skills:
* Attention to detail
* Able to work in a team or other structured environment.
* Articulate and able to maintain good relationships with colleagues and clients.
* Delivers a high quality customer service in a professional manner, creating trust and confidence;
* Excellent communicator;
* Effective team player, who constantly displays commitment and flexibility;
* Assimilates and applies policies and procedures consistently;
* Accurate and timely delivery of tasks;
* Effective problem solver;
* Excellent organisational skills;
* Attention to detail in record keeping.

Desirable Skills:
* Able to follow process
* Numerate.
* Ability to navigate around and understand use of relevant systems

As this is a government role you will be required to provide three years worth of references and also undergo a basic DBS check.

If this sounds like the role for you then please apply online with an updated CV.

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