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Process Team Leader

Job Description

Brook Street are recruiting on behalf of a Public Sector client based in Leeds City Centre; we have numerous roles available for customer service focused individuals on a Full time basis.

As a successful candidate, you will be working as part of a team providing a face-to-face service to customers during an application process; ensuring each and every customer has a fantastic customer experience. This will initially be for three month period, with the possibility of being extended.

Please be assured that you will be working in a COVID safe environment.


Key responsibilities:

  • Lead small teams
  • Motivate, and develop the team and encourage communication.
  • Schedule team work to required timescales and Service levels.
  • Lead the planning implementation, in order to ensure the availability of required staff members.
  • Ensure that agreed processes/standards/timescales/Quality Requirements are adhered to.
  • Identify and manage improvements within own area.
  • Update and maintain data base/systems / documentation.
  • Comply with regulatory requirements where applicable.
  • Collect and provide statistical data/reports as required. To capture and digitise information as part of a process.


Essential skills:

  • Able to lead small teams
  • Expert understanding of relevant systems / ERP
  • Highly developed user of Excel, Word, PowerPoint
  • Good at internal and external communication
  • Ability to manage a small budget (FTEs, overtime)
  • Ability to set and achieve performance targets
  • Desirable Skills
  • Previous experience of the JVs


Please note, for this role you will be required to work 9am- 5.30pm Monday- Friday.

The right candidate must be comfortable with rotational shift work. Full flexibility will be required, and part time hours may be considered.

This role will be offering a pay rate of £9.62.

Please apply for this role online. If you have any specific questions, please contact

We are expecting a high volume of applications for this role and may not be able to respond to all applicants.

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