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Process Team Leader (Leeds & Sheffield)

Job Description

Brook Street are recruiting on behalf of a Public Sector client based in Leeds City Centre and Sheffield; we have numerous roles available for customer service focused individuals on a Full time basis.

As a successful candidate, you will be working as part of a team providing a face-to-face service to customers during an application process; ensuring each and every customer has a fantastic customer experience. This will initially be for three month period, with the possibility of being extended.

Please be assured that you will be working in a COVID safe environment.

Key responsibilities:

  • Lead small teams
  • Motivate, and develop the team and encourage communication.
  • Schedule team work to required timescales and Service levels.
  • Lead the planning implementation, in order to ensure the availability of required staff members.
  • Ensure that agreed processes/standards/timescales/Quality Requirements are adhered to.
  • Identify and manage improvements within own area.
  • Update and maintain data base/systems / documentation.
  • Comply with regulatory requirements where applicable.
  • Collect and provide statistical data/reports as required. To capture and digitise information as part of a process.

Essential skills:

  • Able to lead small teams
  • Expert understanding of relevant systems / ERP
  • Highly developed user of Excel, Word, PowerPoint
  • Good at internal and external communication
  • Ability to manage a small budget (FTEs, overtime)
  • Ability to set and achieve performance targets
  • Desirable Skills
  • Previous experience of the JVs

Please note, for this role you will be required to work 9am- 5.30pm Monday- Friday and you will be working from both offices in Leeds and Sheffield.

The right candidate must be comfortable with rotational shift work. Full flexibility will be required, and part time hours may be considered.

This role will be offering a pay rate of £12.66.

Please apply for this role online. If you have any specific questions, please contact

We are expecting a high volume of applications for this role and may not be able to respond to all applicants.


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