One of our Public Sector clients are looking for Processing Assistants in Maidstone for the purpose of processing applications. This is a temporary ongoing position.
As the ideal candidate, you will be able to display great customer service experience and transferable skills. You will be confident and have attention to detail.
Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
Learn the procedures and understand parameters of producing a quality output.
Process work to the defined level of quality.
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
To schedule and prioritise allocated work on a daily basis.
Distribute information and when required, work to the other team members or groups.
Identify and suggest areas of improvement.
Maintain and update information held on a data base or manually.
Support line management on any additional admin when required.
Liaise with internal/external clients.
Print/post data/reports/invoices daily.
Maintain records for audit purposes.
Ensure deadlines are met.
Attention to detail
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high quality customer service in a professional manner, creating trust and confidence;
Effective team player, who constantly displays commitment and flexibility;
Assimilates and applies policies and procedures consistently;
Accurate and timely delivery of tasks;
Effective problem solver;
Excellent organisational skills;
Attention to detail in record keeping.
This role will be full time working Monday to Friday between 9am and 5.30pm. The pay rate will be £9.62 per hour.
For this role, you will need to have a UK/EU Passport or Indefinite Leave to Remain in the United Kingdom. You must be able to pay for a basic disclosure in order for Brook Street to process via a fast track service of which payment will be refunded pending checks and successfully completing four weeks in post.
Please apply for the role online with your most up to date CV. We are expecting a high volume of applications for this position and may not be able to respond to all applicants.