Job Description

Brook Street are recruiting on behalf of a Public Sector client based in Leeds; we have a role available for customer service focused individual on a full time basis.

As a successful candidate, you will be working as part of a team providing a face-to-face service to customers during an application process; ensuring each and every customer has a fantastic customer experience. This will initially be for three month period, with the possibility of being extended.

Please be assured that you will be working in a COVID safe environment.

Key responsibilities:

• To capture and digitise information as part of a process
• Act as a first point of contact for customer queries
• Manage customer expectations, interact and display professionalism at all times.
• Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
• Take responsibility to ensure continuous improvement in customer service
• Provide clear and concise responses on service queries
• Manage difficult customers displaying professionalism at all times
• Utilise time appropriately, working efficiently at all times
• Manage incoming service complaints in line with procedure, ensuring escalated action to the complaints Manager is taken where a service complaint is received

Essential skills:

• Experience of working in a customer facing role including resolving customer queries and issues
• Excellent communication skills, both verbal and written
• Good Microsoft IT skills, including Word, Excel, Outlook
• Proven organisational and planning skills
• Excellent team player, who displays commitment and flexibility.
• Articulate & able to develop good working relationships with colleagues & clients

Please note, for this role you will be required to work hours in between 8am-6pm Monday- Saturday.

Full flexibility will be required.

This role will be offering a pay rate of £9.62.

Please apply for this role online.

We are expecting a high volume of applications for this role and may not be able to respond to all applicants.