Back to Search Results

Processing Assistant

  • Location:

    Leeds, West Yorkshire

  • Sector:

    Admin & Secretarial

  • Job type:

    Temporary

  • Salary:

    Negotiable

  • Contact:

    Leeds CL

  • Contact email:

    LeedsCL.branch@brookstreet.co.uk

  • Job ref:

    HM2887_1625735664

  • Published:

    2 months ago

  • Expiry date:

    19/08/2021

  • Startdate:

    ASAP

Job Description

Brook Street are recruiting on behalf of a Public Sector client based in LS15 Customer service focused individuals on a Full time basis.

As a successful candidate, you will be working as part of a team providing a face-to-face service to customers during an application process; ensuring each and every customer has a fantastic customer experience. This will initially be for three month period, with the possibility of being extended.

Please be assured that you will be working in a COVID safe environment.


Key responsibilities:

  • Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
  • Learn the procedures and understand parameters of producing a quality output.
  • Process work to the defined level of quality.
  • Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
  • To schedule and prioritise allocated work on a daily basis.
  • Distribute information and when required, work to the other team members or groups.
  • Identify and suggest areas of improvement.
  • Maintain and update information held on a data base or manually.
  • Support line management on any additional admin when required.
  • Liaise with internal and external clients.
  • Print/post data/reports/invoices daily.
  • Maintain records for audit purposes.
  • Ensure deadlines are met.


Essential skills:

  • Attention to detail
  • Able to work in a team or other structured environment
  • Articulate and able to maintain good relationships with colleagues and clients
  • Delivers a high quality customer service in a professional manner, creating trust and confidence
  • Excellent communicator
  • Effective team player, who constantly displays commitment and flexibility
  • Assimilates and applies policies and procedures consistently
  • Accurate and timely delivery of tasks
  • Effective problem solver
  • Excellent organisational skills
  • Attention to detail in record keeping.


Please note, for this role you will be required to work 8am- 4.00pm Monday- Friday.

This role will be offering a pay rate of £9.62.

Please apply for this role online. If you have any specific questions, please contact

W1siziisijiwmtgvmdyvmjivmtevmtyvmjivmtevy3rhcy1iyxitzmlndxjllmpwzyjdlfsiccisinrodw1iiiwimjawmhg3mjajil1d

Looking for a job? Register your CV now

REGISTER

Looking to recruit? Find the perfect hire

Upload Job

Want a career at Brook Street? Join our team

Join Now