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Processing Assistant - Full Time

  • Location:

    Solihull, West Midlands

  • Sector:

    Customer Service

  • Job type:

    Contract

  • Salary:

    Up to £9.62 per hour

  • Contact:

    Tiarni

  • Contact email:

    tiarni.goodall@brookstreet.co.uk

  • Job ref:

    HJ4951_1580401072

  • Published:

    about 2 months ago

  • Duration:

    Ongoing

  • Expiry date:

    29/02/2020

  • Startdate:

    17/02/20 16:09:29

Job Description

This Public Sector client is an integral part of the application process for customers making a UK Visa and Immigration application. The successful candidate will be a part of a team providing a face-to-face service to customers during the process.

This client is looking for candidates who have a passion for, and take pride in, doing a job well! This client is looking for individuals who excel at delivering excellent customer service, work effectively as a member of the team, excellent record keeping and a desire to go the extra mile.

As the right candidate for the job, you will:

- To capture and digitise information as part of a process
- Act as a first point of contact for customer queries
- Manage customer expectations, interact and display professionalism at all times
- Adhere to Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
- Take responsibility to ensure continuous improvement in customer service
- Provide clear and concise responses on service queries
- Manage difficult customers whilst displaying professionalism at all times
- Utilise time appropriately, working effectively at all times


An an applicant, you will possess the following essential skills:

- Experience of working in a customer facing role including resolving customer queries and issues
- Excellent communication skills, both verbal and written
- Good Microsoft IT skills, including Word, Excel and Outlook
- Proven organisational and planning skills
- Excellent team place, who displays commitment and flexibility
- Articulate and able to develop good working relationships with colleagues and clients


Desirable Skills:

- Experience of working in a high volume processing environment
- Having knowledge of the public sector

This client is offering £9.62 per hour on a full time basis (contracted 37.50 hours a week) on a temporary ongoing basis.

If you are interested in this role, please apply online. If successful at this stage, you will be contacted from a member of the team.

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