We are looking for x15 Processing assistants to work with our NHS client based near the White Rose Centre, Leeds. This would be a temporary on going role for 3 months with view for extension, and you will be working from home, so must have the relevant function. The rate of pay will be £9.50 per hour, covering 37 hours per week, Monday-Friday.
Role description... As a P2P Team Member you will be part of a fast paced, results driven accounts payable team. You will be responsible for processing invoices on behalf of our clients in line with standard operating procedures. Processing will include tasks such as invoice verification, purchase order matching, holds management and exception handling. You will work collaboratively with other P2P Team Members to ensure optimal service delivery is maintained and targets are met.
The role will require an element of cross P2P team working in order to maximise efficiency and continually improve the P2P model in the future. Principle responsibilities… Respect Work co-operatively and maintain effective relationships with others, internally and externally to NHS SBS, as appropriate to own area of responsibility. Demonstrate a flexible attitude to change which will support the P2P team in meeting existing and future needs. Customer Focus Customer focused, seeking and suggesting and actively participating in customer service improvement, identified through daily processing, analysis and feedback.
Responsible for dealing effectively with queries from both internal and external customers (by telephone, email or in person), at all times conveying a professional, customer focused, and efficient attitude. Team Working To coach and train team members to improve and develop their knowledge of systems, processes and best practice behaviours. To work alongside team members in the provision of information and the resolution queries. This includes handling queries received via telephone and electronic communication within agreed guidelines and parameters when required. Acts as point of support for team members to complete difficult/complex tasks. Excellence To constantly analyse and evaluate feedback to ensure 'best service delivery' is achieved and consistent improvement is achieved. Consistent delivery and achievement against KPI's as set out by your manager. Ensure security, integrity, and confidentiality of all data to which you have access.
Essential Skills... High standard of Education in English and Maths, preferably with GCSE level A-C, or Experience in dealing with customer/client service facing environment Can evidence exceeding in KPI delivery Skills, Abilities & Behaviours The ability to work effectively both individually and as part of a team, with minimal management intervention Passionate about service excellence Ability to plan and prioritise own workload Analytical thinking and the ability to understand and use financial and performance data. Excellent interpersonal and communication skills at all levels Confident in communicating to others around the business/ to senior managers Able to investigate and resolve issues thoroughly, providing root cause analysis Able to be flexible and deviate from a set working pattern at short notice should the business need require Numerate and methodical Excellent PC skills and familiar with using Microsoft Office packages (particularly Excel and preferably at intermediate level) The ability to multi-task Effective time management and can work to targets and within set guidelines Appreciates/understands the importance of data security in the services provided Desirable Skills... Education & Training Experience Worked with a range of different clients / customers Worked on a shared service platform before Skills, Abilities & Behaviours Able to analyse situations and explain to individuals in a variety of ways where necessary Able to present to
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