Job Description

THE COMPANY

My client is a family-run, global business specialising in the manufacturing of electrical installations in residential, commercial and industrial buildings. Their culture is open, honest and trustworthy. Their employees are truly empowered to maximise their potential, they are recognised for their hard work and success and the value they add to the business.

THE ROLE

I am currently recruiting for a Product Application Engineer to join our client's team in Telford. You will be working as part of the project support team to take end to end ownership of Switchboard projects from estimation through to executing our responsibilities in line with the requirements of the project including x-works through to install & commissioning and potentially aftersales, ensuring that we deliver the project in line with the customers' expectations and industry best practice. The PAE will be responsible for liaising with the customer in relation to all technical and support requirements of the project. This will include functions such as specific delivery requirements, related drawings / technical information for O&M manuals, onsite training requirements etc. Ensure that we utilise our capacity, maximise on our profitability and provide a market leading customer experience. In addition, the PAE will also play a key role in supporting the Tailored Solutions business.

KEY RESPONSIBILITIES/DUTIES

• To be the lead in quoting Switchboard projects
• Provide CAD drawings to support quotations and production when appropriate
• To help develop the rest of the quotation team to be able to accurately quote switchboard as the business develops
• Help to develop the pricing models and market pricing in conjunction with colleagues
• To be able to engage with customers to define the individual requirements on a project by project basis
• To be able to explain to customers the solution, how it will be delivered and how best to commission
• To be comfortable to attend sites to discuss issues and offer product and service-based support
• Where required work with sub-contractors for installation, certification and testing
• To gain timely feedback from the installers to better understand if and how the solutions / service could be improved
• To be the lead for switchboards & Tailored Solutions
• Develop working relationships with the relevant stakeholders internally to ensure that we deliver a great customer experience
• Recognise and report risks and exposure from customer Terms and Conditions to the Product Application Manager for Switchboards & Tailored Solutions
• To become fully conversant with the Quadro system and associated devices
• To be conversant with third party products which can be incorporated into the quadro system to make the offer more comprehensive
• Continually update personal knowledge of products, standards, norms and regulations applicable to the company's offer through continuous and focussed self-learning
• Ensure that orders are accepted respecting our terms and conditions
• You are responsible for issuing Customer Order Acknowledgement only once you are satisfied that our quotation matches the customer order and that the order respects our terms and conditions.
• Any variations to our standard terms and conditions must be approved in writing by the Product Application Manager - Switchboards
• You should be capable of quoting projects from any of the offer portfolio in support of the estimation team when your capacity allows
• To support the sales team in understanding the capabilities of the Quadro system
• Be able to support sales team digitally to explain solutions to customers
• Where required support customer visits with sales team to provide the technical expertise
• Provide support for our selected panel builder partners
• All vendors must be managed in line with policies and procedures
• Working with colleagues to ensure that we deliver a market leading customer experience. This should include but not be limited to holding post project meetings with customers to review their experience throughout the project
• Make recommendations for process improvements to improve the customer experience
• To maintain and develop professional personal contact with customers thinking of the digital options first
• Demonstrate a high standard of personal presentation

PERSON SPECIFICATION

• Electrical Engineering background with City & Guilds/ HNC or other relevant Electrical qualifications
• A minimum 5 years of active involvement in the electrical installation / support industry
• Switchboard experience

SALARY AND WORKING HOURS

• Salary up to £32,000 +8.33% bonus (£34,665) *Based on company and individual performance
• 37.5 hours per week

BENEFITS

• Employer contribution 8% of basic annual salary - pension
• Employee contribution 3% of basic annual salary - pension
• 25 days dependant on length of service + opportunity to purchase up to 5 days extra per year
• Cycle to work scheme
• Fantastic office environment
• Online learning platform