Job Description

Product Support Officer - NHS Digital

Pay rate - £13.12 PH

Hours: Monday - Friday (37.5 hours)

Location- Leeds city centre (hybrid working with people likely to be expected in 1-2 days a week into the Leeds Office)

Start date - ASAP

*This is an ongoing temporary position with the possibility of a further extension at the discretion of the business requirements*

This role to support a Product Owner is an ideal opportunity for someone who wishes to develop in this area, in an IT development environment. The role is in the NHS Digital Acute Secondary Care team, providing operational support to products such as Hospital Episode Statistics (HES), Diagnostic Imaging Data Set (DIDS), Patient Reported Outcome Measuring (PROMS), Emergency Care Data Set (ECDS), Patient Level Information Costing (PLICS), MW project and Cancer Waiting Times (CWT). The role will also provide support to all migration and transition of these products into Digital Processing Service (DPS) platform in Amazon Web Services (AWS).

Role Overview:

• Become the main point of contact for the data asset(s) they support/have ownership of continuous learning on the job
• Maintain continuous communication to all stakeholders on all products
• Assist with requirement gathering, ensuring efficient interpretation into JIRA stories
• Support with organising, preparing and running Secondary Care Innovation and Improvement Forums (SCIIF) on a regular (monthly) basis including collating agenda items, chasing actions etc
• Collate information relating to stakeholder engagement including the creation of a stakeholder map
• Help monitor Change Requests and sign off
• Produce and disseminate regular email notifications on changes to products and related assets
• Ad-hoc support regarding the transition of CWT into the business including working with both internal and external customers to resolve user issues
• Support the provision of products to internal and external stakeholders and meeting delivery deadlines
• Support the resolution of all product related features, products and services
• Take responsibility for producing and the up-to-date maintenance of documents such as HES Calendar, stakeholder map, roadmaps, team boards and work schedules, web pages such SC intranet and confluence
• Support planning and delivery of Secondary Care products and Services
• Coordinate and manage communications for BAU and when manging incidents

Essential Experience required:

• IT service management tools; for example, ResolveIT and Cherwell
• JIRA (issue and project track software)
• Messaging tools such as Slack, Skye and Jabber
• Confluence (a collaboration tool)
• SharePoint (web based collaborative platform)
• NHS Experience Desirable
• Previous stakeholder management
• Experience of delivery reporting

If this sounds like the role for you, Apply now!