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Product Support Officer

Job Description

Location: Leeds (working from home currently)
Hourly rate: £12.74
Hours: Monday - Friday (9-5, 8-4)
Start Date: ASAP
Assignment Length: Temporary

This role to support a Product Owner is an ideal opportunity for someone who wishes to develop in this area, in an IT development environment.

The post holder will be required to:

  • have Microsoft Office knowledge (Word, Excel, PowerPoint)
  • have basic knowledge and understanding of Agile project management methodology.
  • become the main point of contact for the data asset(s) they support/have ownership of.
  • maintain continuous communication to all stakeholders on all products:
    • produce and disseminate regular email notifications on changes to products and related assets
    • coordinate and manage communications for BAU and when managing incidents
  • have excellent relationship management skills, for example when dealing with Service Management, IT Developers, Database Managers and users

Key Objectives:

  • Assist with requirement gathering, ensuring efficient interpretation into JIRA stories
  • Take responsibility for producing and the up-to-date maintenance of:
    • documents such as HES Calendar, stakeholder map, roadmaps
    • team boards and work schedules
    • web pages such SC intranet and confluence
  • Support the provision of products to internal and external stakeholders and meeting delivery deadlines
  • Support the resolution of all product related features, products and services

If you have the skills and experience for this role please contact Brook Street on

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