Job Description

Brook Street is currently working on behalf of our Global IT Client to recruit a Program Manager.

This is a 3 day a week contract role (Home Based) and will run until June 2019

Job Description
We have initiated multiple practice initiatives within Enhanced Solution Support (Services - CDD) where we decided to accelerate the creation of deliverables using an external vendor. The areas are Knowledge Management, Service Activation Standardisation and Solution Analytics as a Service.
Candidates must have:
Expert verbal and written communication skills in English language are required
Good cultural awareness and interpersonal skills, key stakeholders are based in Europe, India, and US
Must be able to communicate precisely and concise with stakeholders at various levels
Objective/outcome driven work style; must be able to translate objectives to activities and tasks
Must be able to create operational procedures and tasks based on defined objectives
Expert knowledge in Service Management, particularly in the areas Problem

Candidate Requirements
Top three Skills
1. Expert knowledge in Service Management, particularly in the areas Problem-, Knowledge Management and Service Transition (Intermediate ITIL certification is required; ITIL expert certification is preferred; ISO/IEC 20000 and/or COBIT certifications are a bonus)

2. A good understanding of Agile Methodologies (e.g. Dev/Ops, SCRUM, Kanban) is preferred

3. Must be able to communicate precisely and concise with stakeholders at various levels
We are also looking for candidates to also have the following skills/requirements:
" This person needs to be confident in working remotely within the team and with their manager and we are probably looking for someone who has worked this way previously.
" You absolutely need to be a self-starter and able to manage workloads remotely.

Deadline: 12noon Thursday 13th December 2018