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Property Claims Handler

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  • Contact email:

    [email protected]

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  • Published:

    about 1 month ago

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Job Description

Are you looking for a new challenge and are passionate about delivering excellent customer service?
Do you have great attention to detail?
Would you enjoy being part of a busy, supportive team with a caring counts culture?
Is a flexible work/life balance important to you?
Would long-term career growth in an IBUK recognised `2024 Top UK Insurance Employer` spark your interest?

If you have answered yes, then a role as a Property Claims Handler could be the opportunity you have been waiting for! Wherever you are in your career, our client can support you to achieve your goals.

Brook Street Recruitment are working on behalf of our client in Belfast who have an opportunity for a talented Property

The Role:

Our client now has an opportunity for a talented Property Claims Handler to join the highly successful Home Claims team. The client is committed to a flexible first policy allowing you to enjoy a mix of working from our office and from home, with the agreement of your line manager on your individual pattern of work.

Their loss adjusters utilise their renowned expertise on domestic claims, ranging in value up to £100k, and including claims of significant value and complexity.

As the Property Claims you will work alongside your designated adjuster to achieve successful conclusion of allocated claims. This means claims settled promptly, with fair and accurate settlements, and ultimately highly satisfied customers.

Throughout all dealings with the customer and / or their representatives, you will maintain a positive relationship to ensure that the reputations of the company and insurer client.

The property claims role is a technical assistant role, designed to support the adjuster`s work throughout the handling of these claims. As an Adjusting Executive you`d work on a one-to-one basis with one of our adjusters, to ensure we can deliver customer service and technical claims handling at the very highest level.


  • The confidence and ability to deliver excellent customer service throughout the life cycle of the claim and to meet our goal of making claims easy for everyone
  • Cert CILA/Cert CII or the desire and agreement to attain this during the first year
  • First class communication skills, both written and verbal, with a willingness to pick up the phone to speak to your customers in accordance with their needs and requirements
  • The ability to identify if a customer may have a vulnerability, and be able to adjust your communications and handling of the claim accordingly, to ensure they receive the same excellent outcome as all other customers
  • Competent IT skills, and the capability to maintain electronic files to a high auditable standard, including preparation of claim documentation as required, and as agreed with the adjuster(s)
  • A willingness to liaise and build effective working relationships with colleagues in our other internal product lines/departments as required.
  • The ability to manage incoming and outgoing correspondence and complete case enquiries as directed by the adjuster, but with the confidence and technical ability to work without direction where appropriate
  • Understand the importance of ensuring all stakeholders and parties are kept fully updated at all times, and have a pro-active mindset
  • Provide assistance on site on occasion, including minute taking of meetings, preparation of the action plan, taking statements/photographs etc. as directed
  • Accurate daily time recording, delivering a high proportion of chargeable hours demonstrating technical competence

This is a great opportunity for those who are motivated by the desire to deliver excellent customer outcomes, and the variety of claims work as well as the opportunity to partner with our Home Claims Adjusters and contribute to the ongoing success of the company.

Many people working here now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office, you'll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It's an ideal environment for working alongside and interacting with fellow colleagues.


Truly flexible working
Competitive salary
Employee assistance programme for employee wellbeing
A Self Invested Personal Pension Scheme
Annual leave allowance of 25 days + public holidays (pro-rata'd)
Discounts on various products and services
Life assurance

Salary will depend start on 28k per annum

Please send CV to Colleen Farquharson via the apply link

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