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Provisioning Coordinator

  • Location:

    Hemel Hempstead, Hertfordshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £19000 - £22000 per annum

  • Contact:

    Karen Grillo

  • Contact email:

    leigh.craddock@brookstreet.co.uk

  • Job ref:

    WATLC2/LC_1604589577

  • Published:

    29 days ago

  • Expiry date:

    17/12/2020

  • Startdate:

    ASAP

Job Description

My client is offering a fantastic opportunity for a Provisioning Coordinator to join their vibrant team based in Hemel Hempstead. They are a telecommunications company selling a range of products, and are hoping to get someone on board with them as soon as possible.

Responsibilities:

*Day to day management, co-ordination, administration, ordering and provisioning of Lines, Data Circuits, Hosted and SIP Technical Projects

*Taking calls, submitting orders (lines, CPS, ADSL, VOIP), logging faults, and building accounts for billing.

*Provide Customer support throughout the order process.

*Work closely with 'Billing'

In addition:

*Dealing with customers' orders from start to finish by e-mail and phone

* Resolve order process issues using your telecoms support knowledge

* Liaise with Suppliers and Engineers

* If necessary escalate enquiries to engineers or suppliers

* Track all issues to a successful conclusion

* Processing equipment Order to suppliers and ordering new lines with BT etc.

Skills / Experience required:

* Ideally at least 2 years' experience in a similar Telecoms order/provisioning support role.

* Or alternatively B2B Customer Service / Co-ordination experience

* Energetic in personal, written, and telephone interactions.

* Meticulous organisation and attention to detail.

* Technically competent. MS Office suite.

* Ability to develop and document procedures and systems.

* Ability to work under pressure.

* Excellent written and spoken English as this is a customer service role

It is essential for this position that the successful candidate has experience of working for a Telecoms company or in a similar business to business, order processing, co-ordinator / support / projects role You will also need to be well presented and have excellent communication skills.

Salary: 19-22k per annum, after the three-month probation period, a monthly bonus of around £200 also applies

Hours: 8.30 - 5.30

Benefits: 20 days plus 8 bank, bonus scheme, social outings, parking.

If you are available immediately and looking for an amazing new opportunity, please apply now with an up to date CV and we will be in touch if you fit the above criteria.

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