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Quality Assurance Associate

Job Description

Quality Assurance Associate

Financial Services Industry

Salary to be discussed at screening stage

Central Southampton

Do you have experience of quality assurance, compliance or auditing in the financial services industry?

Do you have an excellent eye for detail and strong communication skills?

Are you looking to work for a flexible and people first organisation?

We are working with an award winning financial service company in Southampton who are hiring for a brand new role within their organisation.

Working under the direction of the Head of Originations, the Quality Assurance Associate will work with a small team playing a key role in developing this function, refining and managing the on-going quality assurance processes that we establish.

This company are going through a really exciting period and have a great reputation for providing an exceptional service which is proven by their 4.9 out of 5 score on Trust Pilot from over 25,000 happy customers. This is the high level they operate at and reflects their core values of being professional, ethical and transparent.

What will you be doing?

They will be responsible for call and letter monitoring, script and strategy adherence, process reviews, providing feedback and full scope quality assurance reviews across all areas of the Operations departments, including Customer Service, Complaints & Underwriting as well as reviews on the Servicing department including their outsourcers.

As the business expands, this role is seen as critical to help ensure that we set and maintain high standards with regard to how we interact with our customers, improve our processes to ensure that the correct lending decisions are made, and contribute to our first line of defense with respect to compliance.

You will have frequent contact with all departments, especially operations management and team leaders, head of people and culture, credit analysts and the compliance department.

The hours will be 37.5 per week, working 9am to 5pm, Monday to Friday.

What is our client looking for?

The successful candidate will have Quality Assurance experience from the financial services industry, collections or consumer finance.

They would love to see people with:

  • Excellent attention to detail
  • Strong written and verbal communications skills
  • The highest level of integrity
  • Report writing experience
  • Previous experience of working within a consumer lending environment
  • Excellent stakeholder management skills with the ability to work with all levels/functions of the business both junior and senior members of staff

What's in it for you?

If you're successful you will join an award-winning company with a great reputation and an excellent working environment. They have friendly staff, opportunities to progress and supporting management. Incentivised and not pressurised to succeed, you will be looked after by this company.

In return for your hard work our client offers a competitive salary, to be discussed at screening stage.

The culture is a friendly one, relaxed but professional, and encourages individual and team achievement and career progression.

In addition, you will receive:

  • Hybrid working (2-3 days in office/2-3 days from home) if desired following completion of probation.
  • 22 days holiday + bank holidays (rising by one day after each year completed up to 25days)
  • Company bonus
  • Pension scheme with employer contributions rising to 5% after one year of service
  • Access to Perkbox on successful completion of probation.
  • Life cover (4x Basic salary)

Want to hear more? We'd love to hear from you. Apply with your CV now!

This role is available for a start as soon as possible and interviews will be arranged as soon as possible. Generally, this will involve an initial phone call followed by a face to face interview if successful.

For more information or a detailed job specification, please contact Ben at Brook Street South Coast or apply now to send your CV


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