Job Description

Customer Care Manager

Join a company that wants to make a difference!

Brook Street is hiring for a Customer Care Manager to work with a fast-growing, successful, gold standard full fibre network provider

Salary: £30,000
Full-Time Permanent Position
Working hours - Monday-Friday
Location: Colchester/Home hybrid

Benefits:
- 30 days annual leave, increasing with service.
- Access to 1000's of discounts via Perkbox.
- Regular exciting company events.
- 10% Annual bonus
- Company pension
- Enhanced Maternity/Paternity pay
- Company Share Scheme
- eye care vouchers

For this position you will be outstanding at delivering and training the highest levels of customer care in the industry

Duties:

- Lead training and development for the customer care team
- Manage, lead and motivate the training and support team
- Manage the customer Service Budget
- Present reports on performance
- Disciplinary process
- Manage annual leave for the team
- Continuous improvement with the team
- Managing absence
- Develop and Implement scripts for use by the team

You Must have

- 3+ years customer service experience in a contact centre environment
- Strong communicator
- Be able to build and maintain strong internal and external relationships
- Leadership experience

If you`re interested in this role and would like to have a chat more in detail regarding this vacancy, please do apply with you up to date CV. We aim to get back to all applicants within 1-3 working days.