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Customer Service Manager - Hybrid

  • Location:

    Colchester, Essex

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £30000 per annum + shares, bonus, perkbox

  • Contact:

    Fraser

  • Contact email:

    [email protected]

  • Job ref:

    PET/671735_1651238440

  • Published:

    12 days ago

  • Expiry date:

    3/06/2022

  • Startdate:

    23/04/22

Job Description

Customer Care Manager

Join a company that wants to make a difference!

Brook Street is hiring for a Customer Care Manager to work with a fast-growing, successful, gold standard full fibre network provider

Salary: £30,000
Full-Time Permanent Position
Working hours - Monday-Friday
Location: Colchester/Home hybrid

Benefits:
- 30 days annual leave, increasing with service.
- Access to 1000's of discounts via Perkbox.
- Regular exciting company events.
- 10% Annual bonus
- Company pension
- Enhanced Maternity/Paternity pay
- Company Share Scheme
- eye care vouchers

For this position you will be outstanding at delivering and training the highest levels of customer care in the industry

Duties:

- Lead training and development for the customer care team
- Manage, lead and motivate the training and support team
- Manage the customer Service Budget
- Present reports on performance
- Disciplinary process
- Manage annual leave for the team
- Continuous improvement with the team
- Managing absence
- Develop and Implement scripts for use by the team

You Must have

- 3+ years customer service experience in a contact centre environment
- Strong communicator
- Be able to build and maintain strong internal and external relationships
- Leadership experience

If you`re interested in this role and would like to have a chat more in detail regarding this vacancy, please do apply with you up to date CV. We aim to get back to all applicants within 1-3 working days.

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