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Quality Manager

  • Location:

    Cardiff, Wales

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  • Published:

    4 months ago

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Job Description

Our client based in Cardiff a leading law company is looking for a Quality Manager to join their busy Quality and Risk Department.

Duties will include:

To maintain the quality management system to internal and external requirements and standards (including ISO9001, Lexcel, SRA Handbook, GDPR)

Implement and maintain quality documents to support the quality management system

Ensure quality and risk practices and objectives are adhered to

Assist with the day to day operation of the quality and risk department, including day to day management of the assistant quality manager and internal audit team.

Work closely with the Head of Compliance and Quality to drive continual improvement to reduce waste and increase efficiency of the firm`s processes

Work closely with key personnel to ensure quality procedures are effective and carried out correctly and in line with quality control

Update the entire firm on new and revised procedures

Identify departmental training needs and liaise with relevant personnel in department

Train staff on procedures and deal with any queries which may arise

Monitor and review the firm`s practices/compliance through analysis of audits and compliance data

Set the firm`s annual internal audit plan, based on regulatory, quality standard and firm`s needs and drive corrective action and improvement

Manage the firm`s annual external quality audit and contribute to any other external audits and reviews as required

Assist with the preparation of tenders and client due diligence questionnaires in relation to quality and risk.

To assist with the investigation of complaints, claims and compliance breaches to identify preventative action and opportunities to improve processes

The successful candidate will have demonstrated 5+ year`s knowledge/experience in this line of work, as well as 2+ years` experience of managing direct reports.

The ideal candidate will have working experience of ISO 9001 and Lexcel and hold an internal auditing/quality qualification. Working experience of lean principles applied in an office environment is also desirable.

An understanding and working knowledge of GDPR and ISO27001 would also be advantageous.

Please apply ASAP


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