Job Description

Job Opportunity: Lodge Receptionist

Location: Oxford

Hours: Full-Time - 40 hours per week, any 5 days out of 7

Salary: £28.097 p.a.

Holiday: 38 days (includes public holidays)

We are seeking an enthusiastic and customer-service-oriented Lodge Receptionist to join the Lodge team at a prestigious college in Oxford. In this vital role, you will provide a warm welcome to members of the college and visitors while ensuring the safety and security of our buildings.

Availability from 07:00AM to 22:00. shift patterns, with one weekend per month

Key Responsibilities:

• Operate access control systems and monitor CCTV to maintain a secure environment.
• Respond to fire alarms, evacuations, and other emergencies.
• Issue keys and maintain accurate records.
• Answer telephone inquiries and manage incoming/outgoing mail.
• Promote sales of souvenirs and maintain cleanliness of the Lodge area.
• Undertake first aid training and remain qualified.
• Provide information and assistance to members, conference delegates, and the general public.

Requirements:

• Conversational level English and excellent communication skills.
• Experience greeting guests and providing outstanding customer service.
• Competent in basic office procedures and computer skills (Word, Excel).
• Calm under pressure and able to handle challenging situations.
• Team player with a flexible approach to work hours and duties.
• Previous hospitality experience is desirable.