Receptionist
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Location:
Preston
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Sector:
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Job type:
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Salary:
Up to £9.5 per hour
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Contact:
Anisa
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Contact email:
anisa.kausar@brookstreet.co.uk
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Job ref:
HN2934_1649925634
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Published:
about 2 years ago
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Expiry date:
26/05/2022
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Startdate:
asap
Job Description
Long Term Temporary Receptionist - Preston PR2 -£9.50 per hour
30 hours per week - Rota basis covering hours of 8.00 - 18.00
We are currently recruiting Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Reception
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
Deal with all general enquiries and explain practice procedures when required
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
Handing completed repeat prescriptions to patients and checking names and address
Advise patients of relevant charges for private (Non-General Medical Services) services, accept payment and issue receipts for same
Check patient in for their appointments, screen for COVID-19 and check their temperature
Wipe down the chairs in the waiting areas and the desks, glass and doors every hour if you are covering Front Desk
File prescriptions, sick notes and path lab forms in alphabetical order
Action tasks sent by all clinicians
Check new patient registration forms have been completed correctly and check their ID
Receive samples from patients and ensure they have been labelled correctly prior to sending to the lab
Appointments
Deal with practice tasks and book appointments accordingly
Deal with home visits requests and check the home visit screen to provide summary printouts for the clinician
Deal with late call requests
Ensure total familiarity with all appointment systems including regular and incidental variations
Book appointments and ensuring sufficient information is recorded to enable retrieval of the medical record
When covering reception to monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients
Monitor effectiveness of the system and report any problems or variations to the Office Managers/Practice Manager
Computer
Registrations of new patients - computer data entry and medical records
Process patients' changes of address, computer data and medical records (have knowledge of practice boundary)
Process repeat prescription requests in accordance with practice guidelines
Telephone
Ensure prompt logging on to the telephone system
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Have working knowledge of telephone system, during and after hours
Cover for colleagues when necessary
Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up to date.
If you have relevant work experience please apply to this advert or call Anisa on 07483370923.
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