Job Description

Long Term Temporary Receptionist - Preston PR2 -£9.50 per hour

30 hours per week - Rota basis covering hours of 8.00 - 18.00

We are currently recruiting Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Reception

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice

• Deal with all general enquiries and explain practice procedures when required

• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed

• Handing completed repeat prescriptions to patients and checking names and address

• Advise patients of relevant charges for private (Non-General Medical Services) services, accept payment and issue receipts for same

• Check patient in for their appointments, screen for COVID-19 and check their temperature

• Wipe down the chairs in the waiting areas and the desks, glass and doors every hour if you are covering Front Desk

• File prescriptions, sick notes and path lab forms in alphabetical order

• Action tasks sent by all clinicians

• Check new patient registration forms have been completed correctly and check their ID

• Receive samples from patients and ensure they have been labelled correctly prior to sending to the lab

Appointments

• Deal with practice tasks and book appointments accordingly

• Deal with home visits requests and check the home visit screen to provide summary printouts for the clinician

• Deal with late call requests

• Ensure total familiarity with all appointment systems including regular and incidental variations

• Book appointments and ensuring sufficient information is recorded to enable retrieval of the medical record

• When covering reception to monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients

• Monitor effectiveness of the system and report any problems or variations to the Office Managers/Practice Manager

Computer

• Registrations of new patients - computer data entry and medical records

• Process patients' changes of address, computer data and medical records (have knowledge of practice boundary)

• Process repeat prescription requests in accordance with practice guidelines

Telephone

• Ensure prompt logging on to the telephone system

• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery

• Have working knowledge of telephone system, during and after hours

• Cover for colleagues when necessary

Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up to date.

If you have relevant work experience please apply to this advert or call Anisa on 07483370923.