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Job Description

Brook Street UK Ltd are seeking a professional, courteous, and efficient receptionist to manage our front desk and provide exceptional customer service to our clients and visitors. The ideal candidate will have excellent communication skills, a friendly and welcoming demeanor, and the ability to multitask effectively in a fast-paced environment.


  1. Greet and welcome clients and visitors in a warm and friendly manner.
  2. Answer and direct phone calls promptly and professionally.
  3. Manage inquiries via phone, email, and in-person, providing accurate information and assistance as needed.
  4. Maintain a clean and organised reception area, ensuring it reflects a professional image at all times.
  5. Schedule appointments and manage calendars for meetings and events.
  6. Coordinate with other departments to ensure smooth communication and work flow.
  7. Handle incoming and outgoing mail and packages.
  8. Assist with administrative tasks such as data entry, filing, and photocopying.
  9. Ensure security protocols are followed, including monitoring visitor access and issuing visitor badges.
  10. Uphold confidentiality regarding sensitive information and maintain discretion at all times.
  11. Collaborate with colleagues to contribute to a positive work environment.


  1. High school diploma or equivalent; additional certification in office management is a plus.
  2. Proven experience as a receptionist or in a similar role.
  3. Excellent verbal and written communication skills.
  4. Professional appearance and demeanor.
  5. Strong organisational and multitasking abilities.
  6. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  7. Ability to prioritise tasks and work efficiently under pressure.
  8. Attention to detail and accuracy in all tasks.
  9. Ability to work independently as well as part of a team.
  10. Previous experience in customer service is preferred.
  11. Familiarity with office equipment such as printers, fax machines, and phone systems.

Initially the role is starting no the 15th April till 26th April with working hours 9am-4pm in Southampton City Centre. Although extension and other assignments may be available.

For more information, please ring Southampton team.

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