Receptionist / Administrative Support Officer - Probation Service

Location: Newham Probation Office, London- 5 days on site.
Pay Rate: £14.91 per hour
Hours: Monday-Friday, 9:00am-5:00pm (37 hours per week, with one evening shift per week from 1:00pm-8:00pm)
Contract: Temporary assignment until 31/03/2027
Employer: Brook Street Recruitment on behalf of HM Prison & Probation Service (HMPPS)

About the Role

Brook Street are currently recruiting for a Receptionist / Administrative Support Officer to join the Probation Service in Newham.

This is a varied and rewarding frontline role where you will be the first point of contact for visitors, staff, partner agencies, and people on probation. You will play a key role in ensuring the safe, professional, and efficient operation of the office while providing high-quality administrative and customer service support.

The successful candidate will be confident dealing with a wide range of people, able to handle sensitive information professionally, and comfortable working in a busy public sector environment.

Key Responsibilities

Duties may include, but are not limited to:

• Welcoming visitors and managing reception duties in a professional manner

• Booking in visitors, issuing passes, and notifying staff of arrivals

• Responding to telephone, email, and face-to-face enquiries

• Supporting the day-to-day administration of the office

• Managing incoming and outgoing post, deliveries, and office supplies

• Maintaining accurate records and updating internal databases

• Processing travel warrants and supporting petty cash procedures

• Booking meeting rooms and assisting with office coordination tasks

• Supporting health and safety procedures, including fire and security checks

• Handling confidential and sensitive information in accordance with data protection requirements

• Identifying and escalating safeguarding, security, or risk concerns where appropriate

Skills & Experience

• Previous administration and/or customer service experience

• Strong communication and interpersonal skills

• Good IT skills, including Microsoft Word, Excel, Outlook, and Teams

• Excellent organisational skills and attention to detail

• Ability to manage competing priorities and work effectively under pressure

• Professional, resilient, and able to deal with challenging situations appropriately

• Experience working within a public sector, criminal justice, or customer-facing environment would be advantageous

Additional Information

Successful candidates will be required to undergo SSCL vetting and pre-employment checks, which can take up to six weeks to complete.

This is an excellent opportunity to gain experience within the Probation Service and contribute to an organisation that plays a vital role in protecting the public and supporting rehabilitation.

Please apply online or contact Basheer at Basheer. Dawoud @ brookstreet. co. uk Please remember to include your mobile telephone number, CV and the role you are applying for

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.