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Receptionist - NPS

Job Description

NPS - Receptionist
Location: Lincoln Probation
Salary: £8.91ph increasing to £9.41 after 12 weeks
Hours: Working days Mon - Fri - 9.00am - 5.00pm with a Tuesday Late night on a rota till working 12.00 - 8.00pm

This is an ongoing temporary position with the possibility of a further extension at the discretion of the business requirements.


Responsibilities include:

  • To greet offenders and visitors, log their arrival and departure, ensure the appropriate member of staff is notified and issue visitor passes and security fobs as necessary
  • To be first point of contact for partner businesses that reside within the same building
  • To handle all queries, referring on when unable to resolve
  • To handle incoming and outgoing telephone calls, take messages and transmit to the appropriate person
  • To deal with all mail items; incoming, outgoing and internal
  • To take bookings, support and service meeting rooms including training event registration as required
  • To support the allocation and booking of hot desks, car parking and pool cars as required
  • To pay bus fares/travel warrants to offenders and handle day to day petty cash
  • To assist in maintaining Health and Safety and security aspects of the premises, including the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures
  • To log building faults and incidents and keep a log of maintenance and repairs
  • To ensure faults are reported and servicing requests for equipment are made with suppliers and contractors
  • To assist with scanning and archiving as required
  • To access databases for information as necessary and input information as required
  • To practice safer working and adhere to data protection, confidentiality policies and legislation
  • To order office stationery in liaison with the line manager

What we are looking for:

  • Excellent customer service skills and ability to speak confidently within a team
  • Receptionist experience desirable
  • Ability to work as part of a team and on own initiative
  • Ability to deal with challenging customers
  • Excellent sickness record
  • Strong communication skills (verbal & written)
  • Ability to work under pressure
  • Ability to multitask
  • Quick learner
  • Previous Health and Safety knowledge desirable
  • Cash handling experience

*Please note working for the National Probation Service will require you to have photographic ID. This can be a Full-length Birth Certificate supported by a driving or provisional licence in your current address OR an in-date passport.

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