Job Description

Receptionist / Administrative Support

£23,000 - £25,000 per annum

Chandlers Ford, Southampton

Are you professional and driven to provide an excellent customer experience?

Do you have previous receptionist/front of house and administration experience?

Do you have strong communication and organisational skills?

If you answered yes on all of the above, then read on:

Our client is recruiting for a Receptionist who will also provide administrative support for their business based in Chandlers Ford. One of the world's largest systems suppliers for the food, beverage and pharmaceutical sectors, the businesses' portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. With engineering at their heart they are a business leader in sustainability.

Who's right for the job?

The ideal candidate will have some experience with administration and of a customer service environment, as well as excellent telephone skills. You will be a friendly communicator, who is confident, enthusiastic, approachable and motivated to achieve results.

This role requires a professional and welcoming personality and will suit a candidate who enjoys working with people and has a friendly approach. The person in this role will be able to solve problems and work under pressure whilst providing customers a great experience.

Our client's ideal candidate will have;

• Excellent written and oral communication skills.
• Strong Diary management skills (and travel planning if possible)
• Methodical and highly organised.
• Mature personality, empathetic and very professional manner
• Computer literate and good typing skills.
• You must have an excellent eye for detail
• You will need to be professional and have an excellent telephone manner
• Good competency with Microsoft office software and strong administration skills

About the job:

The Receptionist is the front of house of the business and is the first person seen when visitors enter the building. It is important that the welcome is professional and friendly.

Key responsibilities of the role will include:

Front of House duties:

• Welcoming all visitors to GEA. Ensuring that all visitors are signed in and a visitor security badge issued and the H&S requirements within the building advised.
• Ensure visitors are directed to where they need to go and are greeted appropriately. Notifying company personnel of visitor arrival.
• Answering all calls efficiently and politely, endeavouring to connect callers to the correct department if they are unsure of whom they need to speak too.
• Opening and sorting all incoming mail (and faxes) for internal distribution. Ensuring all outgoing mail is ready to be collected with the correct postage and managing the process for special delivery and recorded mail.
• Managing all meeting room bookings via the Microsoft Outlook system.
• Organise and control a logbook of PPE issued to internal colleagues and visitors.
• Ensuring that the front door of the building is locked and securely latched when leaving the building each day.
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.

Administration Support:

• Arranging travel bookings (flights, hotel, hire cars etc), using the company travel agent and online booking systems provided.
• Creating letters of invitation for customers who need to apply for a visa before visiting GEA.
• Any ad-hoc administration duties requested by the senior management team.

Hospitality Duties:

• Ensure that any visitors on site are looked after during their stay and any visit needs met.
• Arranging lunch bookings for all internal meetings, as well as arranging lunch bookings for customers and suppliers on receipt of a completed and authorised Visitors Checklist form.
• Delivering lunches to the meeting rooms as required and organising tea/coffee/refreshments at intervals during the meeting. Ensuring that coffee stations are adequately stocked with supplies and further supplies ordered when necessary.
• Booking of taxis, hotels and restaurants, as required, for visitors on receipt of a completed and authorised Visitors Checklist form.
• Checking the meeting rooms after visitors have left to ensure they are presentable and tidy.

What's in it for you?

Our client offers a salary of between £23k and £25k, depending on experience.

The role comes with 25 days holiday + Bank holidays, an employer contribution pension, and benefits platform.

The working hours will be open to discussion (between 8/8.30am start and 4/5pm finish with potential for early finish on Friday).

Let's get started!

This is a permanent full-time position with a start as soon as possible. This would suit someone who has worked previously in receptionist or administration role for the last 12 months, has strong telephone communication skills and who has a passion for providing an excellent customer service.

For more information, please contact Ben at Brook Street South or apply now to send your CV.