Job Description

Brook Street Ltd is pleased to announce a temporary available position within the National Probation Service, based primarily in the Basingstoke office with occasional assignments at the Aldershot office. This role is a full-time, on-site temporary contract with a standard schedule of Monday-Friday, 8:30 AM - 5:00 PM, including a 1-hour lunch break. Additional shifts until 7:00 PM or 9:00 PM may be required on a rota basis.

Role Details:

• Hourly Rate: £11.44 per hour
• Location: Primarily Basingstoke's Probation Service (St Clement House, RG21 7SB), with potential assignments in Aldershot office (Imperial House, GU11 1DP). Travel expenses to Aldershot will be reimbursed.
• Schedule: Standard hours are 8:30 AM - 5:00 PM. Occasional evening shifts until 7:00 PM or 9:00 PM on a rotational basis.
• Duration: 4 months with possibility of extension

Responsibilities:

• Providing essential administrative support to ensure smooth operations at both the Basingstoke and Aldershot Probation offices.
• Following set procedures and exercising independent judgement under general supervision.
• Tasks include but are not limited to:
• Answering calls on a busy reception from various agencies, including people on probation.
• Scanning documents and updating offender records.
• Signing in visitors.
• Reporting maintenance jobs.
• Adhering to building health and safety protocols.
• Performing ad-hoc administrative tasks for Probation Practitioners and Managers.

Requirements:

• Technical Proficiency: Proficient in Microsoft Office suite, with the ability to adapt to various software and systems.
• Effective Communication: Strong verbal and written communication skills for interacting with colleagues, visitors, and agency representatives.
• Organisation and Time Management: Ability to multitask, prioritise tasks, and work efficiently to meet deadlines in a fast-paced environment.
• Customer Service Experience: Previous experience in a customer-facing role is desirable, demonstrating your ability to engage with diverse stakeholders effectively.

If you are a proactive individual with strong administrative skills and a commitment to supporting the National Probation Service, we encourage you to apply for this opportunity.

*The offered candidate is subject to a SC, enhanced DBS and 3 years activity check

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.